Shipping and Lead Time

Most cabinet glass orders are shipped either FedEx or UPS ground service, but if sizes are too large, then a common carrier trucker will be required. We get excellent trucking rates from various companies. Your final price (quote) will include all cutting, packing and shipping charges - No surprises! A tracking number will be emailed to you upon shipping of the order. We do have a network of local dealers in many states. If a local dealer is available, we will forward your request to that studio in an attempt to save you shipping costs. A copy of that correspondence will be sent to you for review.

Remember all orders are custom cut. The specifications sent to us cannot be changed once cut and no returns are allowed unless an error by Rainbow has occured. Also be mindful of small imperfections and variations in the special mouthblown restoration clear glasses (CG104, CG105, CG107, CG110, MA01, SM01). These are the characteristics of handmade, mouthblown glasses and are not considered defects or substandard.
All orders take approximately 10 days to be completed. For special tempering, please allow 3 to 4 weeks lead time.

At Rainbow, we only use the best packing materials including double-walled boxes, liquid foam, packing peanuts, bubble-wrap, and sturdy wood crates when needed. We have been in the glass industry for over 40 years and pack all shipments with care. Please contact us as soon as possible on all damages and errors, approximately 2-3 business days from receipt. For damages from UPS/FedEx, a claim will be handled by our staff on your behalf. Upon approval of claim by UPS/FedEx, the order will be re-shipped at no charge. Damages must be held onto until an inspection is completed by the shipping company. No claim will be honored if packing material and glass(es) are discarded before the inspection. In case of damage from a common carrier truck shipment, contact our office for instructions on assisting you in the claim process.

You can also contact us online. We are at your service.

Rainbow Art Glass, when only the finest will do.